- Each SubscRiption Box is manually inspected by team members before leaving the factory, which is part of our quality control process. Although we make every effort to ensure that your order is intact, sometimes inevitable things happen. If you find that the product you received is faulty, please take a photo of the defect and contact us email@example.com immediately.
Below are the detailed instructions on how to process a return or exchange. The policy begins from the date of purchase. Please see whether either of these pertain to you, and if the item(s) are covered by our 45 Days Return Policy：
The following reasons are covered by our 45 day FULL COVERAGE Return/Exchange Policy.(Femitu is responsible for return postage fees, and replacement fees)
- You received any broken items, or the quality of the products you received is poor/defective.
- Returned items must be in the same condition in which they were received and repackaged in their original packaging. We will be responsible for return shipping costs. Your refund (plus return shipping costs) will be processed within 3 business days of receiving the returned item in the original payment method.
The following reasons are covered by our 45 day LIMITED COVERAGE Return/Exchange Policy.(Customer is responsible for return postage fees, and replacement postage fees. Femitu does not refund any shipping fees.)
- You chose the wrong size product(s).（Product sizes are depicted in our product details, if need other sizes can be noted on the checkout page）
- Personal Reasons due to changed mind, personal taste, etc.
The following reasons are NOT covered by our 45 day return policy, and we are not liable for these issues.
- Products are exposed to corrosive substances, or chemicals. Exposure to harsh chemicals can alter that appearance of your Femitu product. These chemicals include, but are not limited to, Liquid Silver Polish, Pools, Hot Tubs, and Spas. Oxidized silver are easily damaged.
- Products are damaged by misuse, mishandling, or poor maintenance.
Our rights: We reserve the right to refuse a refund in cases where we deem damage to a product to be due to wear and tear, misuse or failure to take reasonable care during return shipping.
*For further instructions on how to return an order, please send an email to firstname.lastname@example.org. Returns without communicating with us in advance will not be accepted.
- Since our service is a subscription box service, we will automatic deduction and ship your subscription box at regular intervals. We will send you a reminder email two days before the debit date, please check your mailbox.
- You can cancel your subscription plan at any time, but once we have deducted the payment successfully, we do not accept refunds for the time being. You can wait until you receive the item and return it to us and we will refund you.
Refunds are issued in the original form of payment. Please note that a refund issued to your credit or debit card may take up to two weeks to be acknowledged by your financial institution. The order number or proof of purchase is required for refund.
*If you haven’t received a refund yet：
① First check your Paypal/bank account again.
② Then contact your credit card company, it may take some time before your refund is officially posted.
③ Next contact your bank. There is often some processing time before a refund is posted.
④ If you’ve done all of this and you still have not received your refund yet, please contact us (email@example.com)